NDIS Support Worker Service Agreement Template - Dash Group

01. What Is an NDIS Service Agreement?

An NDIS Service Agreement is a written contract between a participant and a provider outlining the supports to be delivered, costs, responsibilities, and terms of service.

02. Why Every Participant Needs One

Having a clear agreement helps prevent misunderstandings, ensures accountability, and defines what both parties can expect during service delivery.

03. Key Components of the Template

A good service agreement should include participant details, support types, pricing, scheduling, cancellation terms, and communication processes.

04. Understanding Your Rights and Responsibilities

Participants have the right to quality support and respect, while providers must deliver services safely, fairly, and in line with NDIS practice standards.

05. How to Create a Simple NDIS Service Agreement

Start with a plain-language template that lists agreed supports, outlines costs, and provides signatures from both parties to formalize the agreement.

06. Customising the Agreement for Individual Needs

Each agreement should be tailored to reflect the participant’s personal goals, preferred communication methods, and cultural considerations.

07. Cancellation and Notice Periods

It’s important to include clear policies on cancellations and notice requirements to protect both the participant and provider from unexpected losses.

08. Reviewing and Updating the Agreement

Agreements should be reviewed regularly — at least once per plan cycle — to ensure supports remain relevant to changing goals and needs.

09. What Happens if the Agreement Is Breached?

If either party fails to meet their obligations, the agreement provides steps for resolution, including mediation or termination if necessary.

10. Including Payment and Invoicing Details

Always specify how and when invoices will be sent and payments made, ensuring compliance with NDIS pricing arrangements and limits.

11. Confidentiality and Privacy Obligations

The agreement should confirm how personal and medical information is stored and protected according to the NDIS Code of Conduct and privacy laws.

12. Communication and Feedback Process

Include details about how feedback, complaints, or service adjustments can be made — ensuring open and respectful communication.

13. Termination of the Agreement

Participants or providers may end the agreement by giving written notice, following the agreed timeframe outlined in the document.

14. Template Example for Providers

Providers can use editable templates available through the NDIS website or customise their own to align with service offerings and compliance needs.

15. Why a Signed Agreement Builds Trust

Having a signed agreement demonstrates professionalism, sets clear expectations, and builds lasting trust between participants and providers.